Privacy Policy

1. About This Privacy Policy

ARASWELD respects the privacy of its website visitors, individual customers, business buyers, distributors and wholesale partners.

This Privacy Policy explains, in general terms, what personal information we collect, why we use it and how we protect it when you visit arasweld.com, place an order, request a quotation or contact our team.

By using our website or providing information to us, you acknowledge the practices described in this policy.

2. Information We May Collect

Depending on how you interact with ARASWELD, we may collect:

• Name and contact information
• Company name and business details
• Billing and shipping addresses
• Order, product and transaction information
• Payment-status and payment-reference information
• RFQ, bulk-order and custom-product requirements
• Communications, support requests and correspondence
• Website usage, device, browser and cookie information
• Marketing preferences
• Information provided through uploaded documents or images

Please do not submit confidential, unnecessary or sensitive personal information through our website forms.

3. How We Collect Information

We may collect personal information when you:

• Create an account or place an order
• Submit a Contact or RFQ form
• Request a bulk, wholesale or custom quotation
• Communicate with our sales or support team
• Subscribe to marketing communications
• Use cookies or interact with our website
• Provide information through a distributor, payment provider, carrier or other authorized service provider

4. How We Use Personal Information

We may use information to:

• Respond to questions and quotation requests
• Process and fulfil orders
• Prepare quotations and proforma invoices
• Confirm product, delivery and payment requirements
• Provide customer and technical support
• Arrange shipping, customs and logistics services
• Maintain customer accounts and order histories
• Prevent fraud and protect website security
• Meet accounting, tax and legal obligations
• Improve our products, services and website
• Send marketing communications where permitted

We use personal information only for legitimate and clearly defined business purposes.

5. WooCommerce and Website Services

Our online store operates through WooCommerce. WooCommerce may process information required to manage customer accounts, shopping carts, orders, checkout and related store functions.

Our website is hosted through Hostinger, which provides website hosting, storage, security and technical infrastructure.

These services may process limited technical or account information as necessary to operate and protect the website.

6. Payments

Payments are processed through the payment method or payment provider displayed during checkout or stated in the applicable commercial documents.

Payment providers may collect information needed to authorize and complete transactions, prevent fraud and comply with financial regulations.

ARASWELD uses only the payment-related information reasonably necessary to confirm, manage and record the transaction. Payment providers process information under their own security and privacy practices.

7. Contact and RFQ Forms

When you submit a Contact or Request for Quotation form, we may collect your name, email address, telephone number, company information, destination, required quantity, product specifications and message.

This information is used to understand your requirements, prepare an appropriate response and communicate with you about a potential order.

Submitting an RFQ does not create a binding purchase agreement.

8. Email and Marketing Communications

We may use an email service or email marketing platform to send requested information, order communications, product updates or promotional messages.

Marketing communications will be sent only where permitted by applicable law. You may unsubscribe through the link provided in an email or by contacting us.

Unsubscribing from marketing does not prevent necessary order, payment, shipping or customer-service communications.

9. Shipping and Logistics Providers

We may share necessary order and delivery information with shipping companies, freight forwarders, customs agents, warehouses and logistics providers.

Shared information may include the recipient’s name, company, address, telephone number, order details and customs documentation.

We provide only the information reasonably required to arrange and complete the shipment.

10. When We Share Information

We may share information with authorized service providers that assist us with:

• Website hosting and WooCommerce operations
• Payment processing
• Email services
• Shipping and logistics
• Accounting and legal compliance
• Website analytics and security
• Customer support

We may also disclose information where required by law, a competent authority or the protection of our legal rights.

ARASWELD does not sell or rent personal information to third parties.

11. International Data Transfers

Some service providers, payment systems, carriers or technical platforms may process information outside the customer’s country.

Where international transfers occur, we seek to use appropriate contractual, organizational and legal safeguards as required by applicable data-protection rules.

12. Data Security and Confidentiality

ARASWELD takes reasonable technical and organizational measures to protect personal information against unauthorized access, unlawful use, alteration, loss or disclosure.

Access is restricted to authorized personnel and service providers who require the information for legitimate business purposes.

Although no online system can guarantee absolute security, we treat customer and business information as confidential and review our protection practices where appropriate.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide support
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Meet accounting, tax, contractual and legal obligations

Retention periods may vary according to the type of information and the applicable legal requirement. Information that is no longer required may be securely deleted, anonymized or otherwise disposed of.

14. Cookies

Our website may use necessary cookies for account login, shopping-cart functions, security and website operation.

We may also use analytics, preference or marketing cookies where permitted. Visitors may manage cookies through the available consent settings and browser controls.

Disabling certain necessary cookies may affect website or checkout functionality.

15. Your Privacy Rights

Subject to applicable law, you may request information about the personal data we process and ask for access, correction, deletion or restriction where legally available.

Some information may need to be retained for legal, accounting, security or contractual purposes.

16. Third-Party Websites

Our website may contain links or embedded content from third-party websites. Their privacy practices are controlled by those third parties and are not governed by this Privacy Policy.

We encourage visitors to review the privacy information of external services before providing personal information.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, systems or legal obligations.

The latest version will be published on this page with an updated revision date.

18. Contact Us

We want customers and business partners to feel comfortable communicating with ARASWELD.

For questions about this Privacy Policy, the information we hold or how your information is used, please contact us through our Contact page.

For further information or privacy assistance, please contact us.